FAQ'S

What is 925 Sterling Silver?

925 Sterling Silver is the purest form of silver containing 92.5 % Silver metal which has a good resale value.

IS IT IDEAL FOR GIFT TO SOMEONE?

Yes, All our designs are unique and modern. From design to manufacturing all the process we do in-house. No one can beat our quality of material and finishing of jewelry. We use real 18K gold plating in our jewelry which looks like real gold. Our jewelry is perfect for Gifting for any occasion.   

HOW TO CARE THAT PIECE OF JEWELRY?

Wipe your jewelry with a soft cloth after each use. Keep your jewelry away from sprays, perfumes, or submerse in water.  

HOW CAN I TRACK MY ORDER?

Once we ship the order, you will receive an email with the tracking link. You can click on that and track the order.

IS THAT JEWELRY PLATING LONG LASTING?

All Jewelry is plated in real 15k gold for a long lasting finish that is nickel free, lead free and hypoallergenic.

WHAT SHOULD I DO IF I MISS MY DELIVERY?

We will attempt to deliver your order three times, each time on a subsequent day, because we realize that you can't always wait at the delivery address. Please do not worry if you missed the delivery since we will try to try again.

CAN I CHANGE MY DELIVERY ADDRESS OR MOBILE NUMBER ONCE THE ORDER HAS BEEN PLACED?

This is possible if you contact us before shipping. However, once the package is shipped, this is no longer possible as the system transfers your mobile phone number and address to our warehouse for packaging and shipping of the product. Still, we never say "never"! You can cancel your order and place a new one at any time before packaging is complete. Please be assured that there will be no cancellation fee.

DOES OREBELLA ASSURE OF COMPLETE REFUND AGAINST MY CANCELLED ORDER?

Yes, we have 7 days Free Return policy. Read our return policy in detail.

WHEN DO I GET MY EXCHANGE SHIPMENT?

Within two days of receiving your returned package, our warehouse will ship out your exchange.

CAN I INSPECT THE PACKAGE FOR CASH-ON-DELIVERY ORDERS BEFORE MAKING A PAYMENT?

All of our packages are insured. It aids in protecting the package from theft or alteration of the original item while it is in transit. The courier boy can only deliver the package in accordance with these insurance conditions if you make the full payment. If a package's seal has been damaged or it has been tampered with, kindly refuse it.

CAN I RETURN THE PRODUCT TO THE DELIVERY PERSON IF I DO NOT LIKE IT?

Don't do that, please! We have simplified our return process. You just have to Watsapp product photo with invoice number and our team will process the return easily. You do not need to do anything else.